Lloyds Bank Sign Language Bot

Hi, I'm the Lloyds Bank Sign Language bot and I'll try and help you answer any questions. Swipe or hover over text to play sign language translation.

I have a debit and credit cards question

I want to report a lost card

If you can't find your card, there's no need to worry. Whether it's been lost or stolen, let us know through Internet Banking or our app. It's safe, secure and saves you a call.

I want to replace my card or get a PIN reminder

If there is a problem with your credit or debit card or you need a PIN reminder let us know online. It's simple, safe and secure.

I want to freeze my cards

This handy feature in our Mobile Banking app lets you quickly freeze and unfreeze different types of transaction on your debit or credit cards.

I want to contact an adviser through SignVideo

Just one way in which we have adapted our range of financial services to make them accessible to everyone.

I want to update my personal details

I want to change my address

How to change your address using your phone or tablet.

I want to change my phone number

Our app is the simplest way to change your telephone phone number. It can be done in just a few short steps. It gives you an extra layer of security when you shop or bank online.

I want to update my name

To let us know that you’ve changed your name, you’ll need to go to your local branch.

I have a payments question

I spotted an unrecognised transaction

If you spot a transaction you don't recognise, don't worry, we're here to help you.

How do I manage my bills?

Managing your bills can be stressful, but with some tips and tools, we can help you feel more in control of your payments.

I want to pay someone new online

Write the account name exactly as it's shown on their bank account statement or your bill if you're paying a company. Always check the sort code and account number of the person or company you're paying. If you're paying a utility bill you may need to add a reference from your provider.

I have another question

I want to connected to an adviser through SignVideo.

Katie J Redstar: My journey to accepting my deaf identity and thriving as a cochlear implant user

Growing up, I always felt alone and different to my friends. I would think to myself, ‘they will never understand how I feel or what I have been through.’

As a young child I lost my hearing suddenly. Yes, that’s right I wasn’t born deaf, I was born hearing. Losing hearing overnight is any parents nightmare when their child falls ill. My mum had her suspicions that I had some sort of hearing loss before I lost it completely.

No matter how someone loses their hearing or how old they are at the time it is still a trauma, but in this life many things happen for a reason and quite often we don’t realise at the time why it happens.

Losing my hearing at such a young age did have its challenges, I was nearly 3 years old. To be honest I don’t really remember the process or what happened exactly but I remember the ‘lonely’ feeling, holding on to the hope that one day I’d get my hearing back.

Back then I was never able to embrace my deaf identity, and I was never accepting of my deafness. After losing my hearing I was fitted with hearing aids that gave me no benefit at all and then we moved to Leeds when I was 4. I attended a mainstream school which had a deaf unit. I learned BSL to communicate with.

At the age of 6, my Mum had a meeting at school about a new hearing device. Using hearing devices is not as simple as putting a hearing aid in and boom you hear clearer! It includes having tests to make sure your auditory nerves work, brain & ear scans, hearing tests, and months of being prodded and poked.

I had to undergo test after test to see if I met the qualifying criteria for a cochlear implant, then I had an 7 hour operation. I had to deal with the pain and discomfort after the operation all with the hopeful questions, ' Will it work?' 'Will I be hearing again?' I didn’t matter how I felt, all I could think of at the time was how I was going to be hearing again with this device.

It was a rough recovery time; after 2 or 3 weeks I was back at school and my implant had not been ‘switched on’ yet. A nasty boy at my school pushed me on the implant site causing me injury, so my Mum had to rush me to the GP for check-up. Luckily, there were no major issues just a clean up and painkillers.

Over the next few weeks, we were back and forth to Nottingham for the ‘switch on’ phase which took 4 days. To hear sound for the first time after years of hearing nothing was amazing. It was hard work, but I continued over the next few years at home.

Back at school, life became hell. After I got the implant, I DID NOT fit in. Deaf children excluded me and hearing children teased me because my voice didn’t sound like theirs, making me feel alone.

Having a cochlear implant has advantages and disadvantages. It’s not perfect but I can pick up some sounds, learn music, and have spoken conversations. I am proud I took the chance with a cochlear implant, and I am glad I have some sounds. Society seems to be a lot more accepting now, and over the last four years I have slowly accepted my deaf identity.

Since accepting it, I’ve developed more skills and even joined the deaf community. I am achieving so much more than I ever thought I could.
Katie currently lives in Leeds with her young son and is passionate about campaigning for equality for both deaf and blind communities.

Insight: Working as a communication support worker for deaf pupils

I have been working as a communication support worker (CSW) in a secondary school for the last six years. My job is to facilitate communication between our deaf pupils and the hearing teachers.

I started in education as I trained as a professional note taker. It was during my time as a note taker that I met interpreters and communication support workers. I found myself picking up sign language quite naturally.
I signed up for BSL courses at a local deaf centre. I now have level three and would love to work towards my level six.

All of my BSL courses have been self funded. I used profits from side hustles to fund sign language courses. BSL courses are well worth the investment. Meeting with BSL users regularly has really helped me expand my vocabulary.

When I started my job as a CSW, I was taken aback by the range of communication skills our deaf pupils have. Most learn BSL from us as they come from hearing families. It is quite a challenge when working with a child who is not confident in BSL or spoken English; they often don’t have a language to express themselves.

Many deaf pupils come to us working below their expected grades. Deafness isn’t a learning disability and most are bright and switched on! It is common for pupils to be kept back a year at primary school.
If only they could take examinations in BSL, they would fare much better.

I remember a new CSW who started with us. She left after one day, overwhelmed by the range of communication used by the pupils. The job isn’t for everyone.

I love my job and the fact that I get to work with these pupils every day is rewarding. I now have many deaf friends as well as colleagues that work in sign language, forming a supportive community.
Working as a communication support worker is very rewarding and I wouldn’t change my role.